Director of Quality Improvement – Adult Social Care / Mental Health Hospitals
Hours: Full-time, 35 hours per week (options for a nine-day fortnight or 4.5-day working week)
Location: North West; candidates may travel from further afield.
Salary: £94,366 per annum
* 40 days annual leave
* Enhanced annual leave
* Genuine work-life balance within a values-led organisation
Compass Associates are proudly supporting a leading North West social care provider in the appointment of a Director of Operations. The client is a well-established, values-driven organisation delivering person-centred care and support to over 900 individuals, with a workforce of more than 2,000 colleagues across the region. The organisation is now in a phase of growth and reinvestment, channelling surplus funds directly into staff pay, service development, and quality improvement.
The role is aligned with the organisation’s collaborative, compassionate culture, and leadership must support empowerment of people to live fulfilling lives.
Role Overview
Reporting directly to the Executive Team, the Director of Quality will lead on the development of strategies, policies, processes and procedures to deliver a person-centred, strengths-based, outcome-focused support model that supports active citizenship, health and well-being. The Director will drive the quality improvement agenda across the entire organisation to develop the quality matters culture in every person, including the people we support.
Key Objectives
* Lead an integrated and cohesive approach to the design and implementation of quality assurance activities across the organisation to maintain and improve regulatory compliance and evidence-based practice.
* Prepare the organisation for the introduction of CQC’s new single assessment framework.
* Lead and direct effective audit and inspection activity across the organisation to provide ongoing and robust scrutiny of the provision of health and social care.
* Lead and direct the effective operation of the Quality Team, developing strategies, resources and capability and oversight of corporate and operational activities.
* Continuously improve the organisation’s approach to assurance activity and provide oversight of systems to ensure the best outcomes for people using the provider’s services.
* Build a continuous quality assurance approach to the design of quality and safety activities to ensure that performance is optimised, good practice is identified, and appropriate change is sensitively implemented.
* Ensure effective and efficient use of resources to deliver a well-motivated workforce and the delivery of financial targets.
Responsibilities
* Support the design and implementation of the organisation’s new digital care management system.
* Support the Chief Quality Officer on the design and implementation of an annual quality and safety strategy.
* Support the Chief Quality Officer in the provision of advice and guidance to the Executive and Board on all quality and safety matters.
* Support the Chief Quality Officer and the wider Executive team in the development and delivery of the annual business plan.
* Contribute to the wider strategic activities of the organisation.
* Ensure the integrity and accuracy of quality and safety data provided to the organisation for compliance and decision making.
* Manage the day‑day effective operation of the Quality Team personnel and activity to maximise resource effectiveness and prioritisation.
* Ensure the Quality Team operates within its budget at times.
* Support the Chief Quality Officer in the Nominated Individual role to maintain regulatory compliance, oversight and assurance at all times.>
* Analyse areas of risk across the organisation and allocate resources accordingly.
* Lead, manage and support Quality Team staff with just and compassionate leadership.
* Provide quarterly supervision and appraisal with direct line reports to ensure personal objectives are being met.
* Deal with any disciplinary and capability concerns, including acting in a professional advisory capacity for organisation‑wide disciplinary/capability hearings/investigations.
* Chair the monthly Quality & Compliance Committee.
Candidate Requirements
* At least 5 years’ senior leadership experience working in an adult health or social care field.
* Demonstrable experience of developing or implementing a quality assurance framework, including service and compliance audit strategy and tools.
* Experience of strategic risk management and reporting.
* Experience in the preparation of both statutory and non‑statutory returns (e.g. MHSDS returns, annual Quality Account submissions, etc.).
* Demonstrable experience of leading, managing and developing multi‑disciplinary teams.
* Experience of managing in organisations undertaking significant change, whether as a consequence of market disruption or organisational re‑engineering.
* Experience of working with Senior Executives and Board Members including the preparation and presentation of papers/reports and analysis of data.
* Experience of project managing complex strategic projects within scope, budget and timescale.
Recruitment Process
The recruitment process includes an initial informal discussion via Microsoft Teams, followed by a formal Assessment on Wednesday 4th December 2025. This assessment day will include group exercises and presentations designed to evaluate leadership style and alignment to organisational values.
If you would like to be considered for this exciting opportunity, please contact Adam Brenton directly on 0161 667 6555 or email an updated CV to abrenton@complassltd.co.uk.
Legal Statement
Compass Associates is acting as a Recruitment Consultant for this permanent vacancy. Compass Associates offers a great incentive for recommendations; we provide £200 of John Lewis vouchers for each successful candidate recommended by you.
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