Client Support Advisor
Red Recruitment is looking to recruit a client support advisor for our client. You'll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer's individual circumstances.
The salary is £27,000 per annum.
Benefits and Package
* Salary: £27,000
* Hours: Full-time
* Contract Type: Permanent
* Location: Melton Mowbray
* Christmas Bonuses given
* 25 days holiday plus bank holidays increasing to 28 dependent on service
* Extra days holiday given over Christmas
* Health care Plan
* Free Parking
* Company Pension
* Yearly pay rises offered
Key Responsibilities
* Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.
* Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication.
* Support customers with account queries, explain their options, and help them get back on track.
* Resolve customer issues quickly, aiming to fix problems on the first contact.
* Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions.
* Assist customers across phone, email, and live chat, maintaining consistent and accurate communication.
* Follow company policies, procedures, and compliance standards at all times.
Key Skills and Experience
* Strong attention to detail and good organisational skills.
* Excellent verbal and written communication, with the ability to build rapport quickly.
* Experience in a contact centre or customer-facing role, ideally handling high call volumes.
* Proactive and solution-focused, with a commitment to delivering great customer service.
* Confident using computers, including Microsoft Office (Excel is an advantage).
* Willingness to learn, develop, and contribute to team success.
* Self-motivated and resilient, able to work in a fast-paced environment.
* Customer-focused, with a professional and empathetic approach.
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