Head of Risk & Resilience - Retail Banking - £75,000-£80,000 Broadgate Search are proud to partner with a purpose-led financial services organisation seeking a Head of Risk & Resilience to lead its enterprise risk and operational resilience functions. This is a high-impact, second-line role, ideal for a risk leader looking to influence culture, enhance frameworks, and build strategic capability in a values-driven environment. Our client is a growing, customer-focused financial institution committed to delivering strong customer outcomes and ensuring the resilience of its operations through disruption. As Head of Risk & Resilience, you will own and develop the risk management framework and operational resilience strategy across the business. Reporting to the Chief Risk Officer, you will ensure effective risk oversight, foster a strong risk culture, and help the organisation navigate an evolving regulatory landscape. You will lead and develop a high-performing team, partner with senior stakeholders across the organisation, and act as a key contact for external auditors and regulators. Key Responsibilities Risk Management & Strategy Develop and implement the Enterprise Risk Management Framework (ERMF). Oversee identification, assessment, mitigation, and reporting of non-financial risks (e.g. operational, compliance, conduct, and financial crime). Provide strategic advice to the Executive and Board on emerging risks and risk appetite. Operational Resilience Lead the operational resilience programme, ensuring delivery of Important Business Services (IBS) through severe but plausible disruption scenarios. Provide independent challenge to resilience planning and support regulatory compliance. Ensure alignment with Consumer Duty outcomes, data protection, and fair value. Leadership & Stakeholder Engagement Build and lead the Risk & Resilience team, ensuring development and high performance. Collaborate across the business to embed risk awareness and best practices. Present to the Board Risk Committee and Executive Risk Committee, translating complex risk issues into actionable insights. Governance & Reporting Maintain policies, risk registers, RCSAs, and control testing frameworks. Deliver Board-level reporting and contribute to strategic planning. Liaise with regulators and auditors, ensuring timely and accurate submissions. Key Requirements Essential Significant experience in enterprise risk management within financial services. Strong knowledge of operational resilience, including regulatory expectations (e.g. PRA/FCA). Excellent stakeholder management and Board reporting capabilities. Relevant professional qualifications (e.g. IRM Certificate or equivalent). Strong leadership and team development experience. Desirable Experience in retail banking or building societies. IRM Diploma or similar postgraduate qualifications. Experience across both financial and non-financial risk disciplines.