ISM Technician - Glasgow, Scotland (Full-Time)
Client:
Axiom Technologies
Location:
Glasgow, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ec1c308d7320
Job Views:
55
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.
Roles and Responsibilities:
* Deliver BAU Technology and Voice tasks successfully.
* Assist in IT relocation projects, including audits and preliminary works.
* Manage hardware inventory and stock levels.
* Handle hardware requests and receipts via internal systems.
* Monitor and manage support requests through the ticket queue.
* Maintain housekeeping in IT rooms.
* Support events such as annual power downs and desk checkouts.
* Participate in hardware decommissioning and business move activities.
* Manage escalations and ensure timely resolution.
* Set up and support training rooms and office events.
* Perform network patching and support WFH hardware requests.
* Adhere to policies on overtime and expenses, ensuring cost control.
* Complete assigned tasks within SLA/OLA targets.
* Provide high-quality customer service and support across teams.
* Engage in continuous service improvement initiatives.
* Perform troubleshooting, upgrades, and hardware replacements.
* Deploy and refresh equipment for new hires and offboarded employees.
* Evaluate user requests and recommend technological solutions.
* Install, configure, and troubleshoot desktops, laptops, and peripherals.
* Work outside regular hours and participate in weekend work as needed.
* Image and re-image computers, configure IP phones and mobile devices.
* Work independently and as part of a team, demonstrating excellent communication skills.
* Handle pressure and tight deadlines effectively.
* Possess strong organizational and problem-solving skills.
* Have knowledge of Windows OS, applications, hardware, and network security.
* Experience with help desk systems and ITIL methodologies is desirable.
* Certifications like MCSA, A+, Network+, CCENT, CCT are a plus.
* Scripting experience (PowerShell, Perl, CMD) is advantageous.
* Experience in the financial industry is preferred.
Experience:
* 4-6 years in a similar role.
Next Steps:
If you are seeking your next career challenge and wish to apply, please forward your resume to the provided contact.
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