Overview
Customer Service Advisor - Travel Claims
Salary: £26,210 - £29,562 per annum DOE
Location: Portsmouth / Hybrid Options Available after Probation
Hours: Monday - Friday, shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with a day off in the week)
Responsibilities
* Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
* Empathise with customers, understand their needs, and guide them through the claims process.
* Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
* Identify potential fraudulent claims and work to recover funds from other insurers.
* Handle customer complaints and disputes, striving for amicable resolutions.
* Prioritise tasks, meet deadlines, and maintain accurate records.
* Work closely with other teams to ensure seamless customer experiences.
* Uphold regulatory requirements and company policies.
Skills / Experience
* Previous insurance, customer service or telephony experience is desirable.
* A genuine desire to help people and a commitment to delivering exceptional service.
* The ability to communicate clearly and effectively, both verbally and in writing.
* A proactive approach to problem-solving and a talent for finding solutions.
* The ability to manage multiple tasks and prioritise effectively.
* Proficiency in computer systems and relevant software.
Benefits
* Hybrid working after your probation period.
* Opportunities for continuous learning, development, and career advancement.
* Free Health Cash Plan.
* Generous high-street rewards scheme.
* Free travel insurance (subject to eligibility criteria).
* Discounts on home and motor insurance.
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