1. Head of Customer Service needed for a growing telecommunications business
2. Hybrid role with excellence career growth
About Our Client
This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.
Job Description
3. Develop and implement a strategic plan for customer service
4. Manage the customer service team, including performance management and professional development
5. Drive the delivery of high-quality service across the business
6. Oversee customer complaints and ensure swift resolution
7. Collaborate with other departments to ensure a unified approach to customer service
8. Conduct regular customer service audits and reviews
9. Maintain knowledge of industry trends and best practices in customer service
10. Represent the company at industry events and forums
The Successful Applicant
A successful Head of Customer Service should have:
11. A degree in Business Administration, Management or a related field
12. Proven experience in a senior customer service role within the business services sector
13. Exceptional leadership and management skills
14. A deep understanding of customer service best practices
15. Excellent communication and interpersonal skills
16. Strong strategic planning and organisational abilities
What's on Offer
17. A competitive salary in the region of £6000 - £72000
18. Generous holiday allowance
19. The chance to lead a dedicated customer service team within a leading business services company
20. Fantastic opportunities for professional development
21. An inclusive and supportive company culture that values its employees
This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply