We are the largest sexual violence support provider in Wales, with 30 years experience of delivering specialist therapeutic support to adults and children affected by the trauma of rape, sexual assault or sexual abuse.
As a charitable organisation, we offer a full range of free specialist crisis, advocacy, wellbeing and counselling services. We are widely regarded throughout the UK as a leading organisation in our field. We support nearly 4,000 people each year.
Beyond that, we use our experience and expertise to train and educate others on the wide-ranging impact of rape and sexual abuse, and use our voice to advocate for those who are often silenced by stigma.
PURPOSE OF THE POST
To provide administrative support and to ensure the efficient day to day running of the office. This post has a strong emphasis on client support and engagement.
GENERAL
* The post holder will embody New Pathways ethos and values and will model appropriate behaviours at all times and in all areas of responsibility.
* Commit to a continuous improvement culture and be prepared to undertake other duties and responsibilities relevant to the nature, level and extent of the post.
* Ensure CPD by attending relevant training and workshops as required.
MAIN TASKS AND DUTIES:
* Offer a welcoming and non-judgemental environment to all service users.
* Act as first point of contact with reception duties, including answering telephone enquiries, welcoming clients, dealing with incoming and outgoing mail etc.
* Record initial referral information from clients.
* Liaise with clients, counsellors and volunteers by telephone, Microsoft teams etc.
* Schedule client appointments.
* Co-ordinate counselling timetables.
* Maintain records, both written and computerised.
* Ensure an effective system of communication exists between clients, counsellors and volunteers.
* Word processing of letters, reports and other documents.
* Undertake relevant training, as required.
* General clerical tasks including photocopying, filing, etc.
* Complete routine health& safety checks.
* Order stationery and other supplies.
Benefits of working with New Pathways
* High level of professional and wellbeing support
* Generous pension
* 25 days annual leave plus bank holidays
* Additional 5 days annual leave after 5 years of service
* Additional time off between Christmas and New Year
* An annual Birthday Day
* Flexible working patterns.
* A package of wellbeing support including self-care workshops, flexible lunchtimes, staff recognition schemes etc.
* Access to training, relevant to the role.
* Continuous opportunities for career development
* Access to supervision/mentoring for all staff, as required
* Access to Health Assured 24 hour telephone crisis support
* Access to Health Assured counselling
* Mentor and buddy system for all new staff
* Staff Away Days
* Laptop and mobile phone (where required)
* Organisational sick pay
Additional Information
New Pathways are equal opportunities employers, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applications for employment.