Are you a passionate, enthusiastic, and charismatic individual able to deliver premium 5-star service? If so, we are looking for you. The ideal candidate will be reliable, efficient, and capable of providing excellent service to enhance the customers' experience and sense of well-being. When applicable, you may need to create a bespoke customer journey within the spa to ensure their needs are met or exceeded, with the ultimate goal of securing repeat bookings. You must be professional, innovative, and continuously strive to improve.
Our beautiful and contemporary spa within our Canary Wharf Club offers a tranquil and relaxing atmosphere for our customers and provides a positive environment to work in. As a Spa Head Receptionist, it's important to be welcoming and engaged when liaising and building relationships with customers and within your team to foster an encouraging and optimistic culture throughout the Spa.
As a Spa Head Receptionist, you will oversee the smooth running of the Spa Reception. You will plan, organise, and coordinate all reception activities, ensuring all members and clients are welcomed and dealt with professionally and customer-focused, with each visit exceeding expectations.
Requirements include:
* Well presented with good written and spoken English.
* Ability to communicate confidently at all levels.
* Excellent organisational, prioritisation, and communication skills.
* Self-motivated, enthusiastic team player and contributor.
* Confidence to deal with members and senior managers daily and work independently under pressure.
* Experience conducting stock counts, inventory, and running reports.
* Minimum 3 years of team management experience.
* Experience and ability to train a team in 5-star customer service.
Hours and days per week: 40 hours over 5 days, including weekends.
We seek a proficient communicator with strong written and verbal skills to ensure seamless day-to-day operations, from providing informed consultations on Spa offerings and booking appointments to inspiring team leadership.
Third Space is a collection of luxury health clubs in London, each with its own style but united by a philosophy: to provide outstanding fitness spaces that members feel are their own. Our team of motivators, inventors, and coaches is dedicated to growth and evolution. It's not just a job; it's a lifestyle. We inspire our members to fulfill their lives, and they rely on us — and we wouldn’t have it any other way. This is our space.
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