Overview
As a Food Coordinator and Coach, you'll be working with our Catering Partners to ensure they have all of the key skills they need to provide our customers with an excellent hospitality experience each and every time. You'll be working both in the kitchen and front of house to achieve the highest culinary standards and a seamless operation.
Responsibilities
* Sharing your knowledge and passion to deliver training in an effective way, passing on your expertise of food preparation to the rest of the Catering team.
* Creating a market-leading customer experience while maximising sales, minimising wastage and exceeding customer service targets.
* Working in the kitchen and front-of-house alongside Catering Partners.
* Delivering the central hospitality teams vision of the menu and meeting the defined presentation standards.
* Assuring the end-to-end ordering process is managed and supporting the Team Managers in all aspects of food safety compliance and administrative tasks.
* Demonstrating a passion for service and great food, always showing a desire and drive to learn and develop, acting as a role model to others in your team.
Essential skills/experience
* Previous employment in a catering environment.
* Previous kitchen experience.
* Previous training or coaching experience.
Desirable skills/experience
* Food Safety Levels 1-3 (training for these will be provided).
* Customer-facing selling or service environment experience.
* Administration experience.
* Good computer literacy skills.
About the company
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We are ruthlessly focused on being brilliant at retail, continue to innovate, adapt and diversify, and are committed to never knowingly undersell on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we share the responsibility of ownership and its rewards, contributing to our success by working together through the good and challenging times, while treating everyone with kindness and respect. We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we're free to be ourselves and can thrive. We want all of our Partners to have a good work-life balance and we support flexible working (e.g., flexible or compressed hours, job sharing or shorter hour contracts where possible). Please discuss this further with the hiring manager during your interview.
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