Job Description
2nd Line Support Analyst (Contract)
Cheshire | 4 Days Per Week | Inside IR35
We are looking for an experienced 2nd Line Support Analyst to join a busy IT support team on a contract basis. The successful candidate will provide high-quality technical support across desktop, infrastructure, and Microsoft 365 environments, ensuring excellent service delivery to end users.
Key Responsibilities
* Provide 2nd line technical support for users across hardware, software, and networking issues
* Troubleshoot and resolve incidents escalated from 1st line support
* Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune
* Manage user accounts, permissions, and access via Active Directory and Azure AD
* Assist with laptop builds, device deployments, and onboarding/offboarding processes
* Maintain accurate documentation and update tickets within the ITSM system
* Work closely with infrastructure and third-party suppliers where required
Required Skills & Experience
* Proven experience in a 2nd Line Support / IT Support Analyst role
* Strong Microsoft 365 administration and troubleshooting experience
* Good knowledge of:
* Windows 10/11
* Active Directory / Azure AD
* Exchange Online
* Teams & SharePoint
* Intune / Endpoint Manager
* Basic networking concepts
* Experience using ticketing systems and working to SLAs
* Excellent communication and stakeholder management skills
Contract Details
* Location: Cheshire
* Working Pattern: 4 days per week
* Contract: Inside IR35