Group1 Chelmsford is looking for a Business Manager.
Your role
Leading with ambition and integrity, as a Business Manager you’ll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers’ faces. You’ll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too.
What you’ll do day to day
* Achieve unit sales, chassis profit, finance, GardX and warranty income targets
* Focus on the sales strategy to increase sales revenue and profit
* Ensure compliance to company and regulatory sales processes to treat customers fairly
* Adhere to retail policies in compliance with legal and manufacturer guidelines in order to pass audits
* Achieve high levels of customer satisfaction in accordance to brand standard requirements
* Ensure Sales Executives are committed to customer satisfaction and process excellence
* Ensure Sales Executives are trained and reviewed to the required standards and to support the sales team through coaching and development
* Maintain relationships with internal colleagues, brand partners, finance and insurance partners
Your profile
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
* Ability to provide a first-class customer service with energy and enthusiasm
* An effective multitasker who is methodical and efficient
* Adaptable approach to ensure the finance packages are tailored to customers’ needs
* Experience of delivering finance and insurance packages to customers and understanding FCA Compliance
* Attention to detail
* Ability to supervise and manage the sales process
* Excellent listening and communication skills
* Full EU driving licence
Rewards
* 33 days’ annual leave, including bank holidays
* The opportunity to buy additional holiday
* Retail discounts that save you money every day
* Gym discounts, cash healthcare plans, and a cycle-to-work scheme
* Car discounts for new and used purchases and servicing
* Flexible pension scheme
* Family-friendly policies that help you spend more time with the people that matter
* A wellbeing programme to support you and your family
* Ongoing recognition from your peers and leadership team
* A community volunteering day
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