We're looking for a confident and articulate Client Liaison Executive to join our vibrant team in Windsor. This is a key customer-facing role where you'll be the first point of contact for clients via phone and email, so a professional and well-spoken telephone manner is essential.
If you're passionate about interiors, thrive in a fast-paced environment, and take pride in delivering exceptional service, we'd love to hear from you.
Key Responsibilities
Order Management & Customer Support
Process and follow up on sales orders and quotations
Respond to customer enquiries via phone and email with clarity and professionalism
Ensure accurate data entry and order tracking
Liaise with distributors, showrooms, and internal sales teamsSales Pipeline Development
Build strong relationships with interior designers, specifiers, and architects
Identify and follow up on new business opportunities
Promote our luxury fabrics and accessories
Manage revenue targets for a defined customer groupCustomer Experience Excellence
Deliver a world-class customer experience and aftercare
Handle returns and resolve issues efficiently and professionally
Stay informed on export, freight, and VAT procedures
Proactively seek ways to enhance the customer journey
What We're Looking For
Proven experience in customer service and order processing
A clear, confident, and professional telephone manner is essential
Background in luxury interiors, fabrics, or design is a plus
Proficiency in MS Office; SAP experience is advantageous
Highly organised, detail-oriented, and proactive
Able to work independently and take initiative
Passionate about interiors and delivering excellence
Benefits
Competitive salary based on experience
Work with a globally respected luxury brand
Join a supportive and dynamic team
Gym membership
Company pension scheme
Private healthcare
Company bonus scheme
Attend industry events in the interiors/luxury sector
Opportunities for career growth and developmentOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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