A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance. As a Style Advisor, you will need to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, workwear, or wedding wear!), and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Responsibilities include:
1. Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
2. Delivering an inspirational picture of the TFG vision in-store to drive store performance by maintaining a high awareness of visual merchandising principles.
3. Operating an electronic Point of Sale system, handling transactions accurately with care and attention whilst anticipating future opportunities to keep our customers engaged.
4. Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
As a Style Advisor, we will provide you with full training and ongoing support from the start to ensure you have all the tools to succeed. We need you to be reliable and motivated, flexible enough to work on a rota basis, and capable of balancing shifting priorities. You should have excellent communication skills, thrive in a customer-facing environment, and share your product knowledge and styling expertise. Customer-centric and proud of your work, you will focus on adding value and making the most of every commercial opportunity in-store.
About Whistles:
Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctly, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality.
Our Commitment to Diversity and Inclusion:
At TFG London and across all our brands, we are committed to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, cultural references, ideas, and opinions. We strive to ensure an environment where differences are respected, encouraged, and celebrated, allowing everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated.
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