About The Job
Salary: £26,409 - £28,624 a year
Hours per week: 37
Contract type: Permanent
This role requires precision, organisation, and communication skills. You will work in an office environment, managing manual and computerised systems, focusing on high-volume billing processes and ensuring records are accurate. Specialising in Local Taxation, you will apply your knowledge of regulations and billing procedures to support operations.
Flexibility is essential, as occasional work outside regular hours may be needed. The role also involves adapting to agile working practices, including working from various locations, including home, based on job demands.
Please note: this role does not offer sponsorship.
About You
You have demonstrable experience in office environments and managing high-volume billing. Your expertise in Local Taxation regulations and billing procedures distinguishes you. IRRV technician qualification or working towards it is advantageous.
You possess excellent verbal and written communication skills, capable of engaging with a wide range of customers tactfully and professionally, including handling challenging conversations. You are proficient with manual and computer systems, capable of planning and organising your workload to meet deadlines without sacrificing accuracy.
You are mathematically confident, initiative-driven, and self-directed. You also understand the principles of equality and their application in the workplace and with benefit claimants.
If this sounds like the challenge you seek, we’d love to hear from you. Show us how you can make a difference as part of our team.
This is a public-facing role requiring fluency in speaking and writing English.
About Us
Our ambitious Luton 2040 Vision aims for no one in Luton to live in poverty. We value our remarkable, talented, committed, and passionate workforce dedicated to serving our residents. Are you ready to help us deliver this vision?
Application Process
Due to the nature of this role, a criminal record disclosure will be necessary. This position is exempt from the Rehabilitation of Offenders Act 1974, requiring applicants to declare all unspent cautions, convictions, and certain cautions and convictions as specified. A criminal record will not automatically disqualify applicants, but failure to disclose relevant information may lead to dismissal or disciplinary action.
Benefits
* 25 to 32 days’ annual leave, depending on service and grade
* Option to buy up to 20 additional days through the annual leave scheme
* Career development opportunities and pathways into specialist areas
* Pension scheme with up to 20.2% employer contributions and 3x salary death in service grant
* Relocation package up to £8,000 (eligibility-dependent)
* Employee Assistance Programme offering 24/7 confidential support
* Flexible working options, including remote work and part-time arrangements
* Access to development courses, mentoring, and career support
* Staff discounts on various services and products
* Arriva Travel Club discounts for local bus travel
How To Apply
We appreciate the effort involved in applying. A high-quality application demonstrates professionalism and attention to detail. For tips on how to stand out, visit our ‘How to apply’ page.
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