Senior 2nd Line Engineer (Progression to 3rd Line)
HQ: Gloucester/Hybrid
About the Company
My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first approach.
We're looking for a 2nd Line Engineer whos ready for that next step someone with the drive and capability to progress into a 3rd Line / Senior Engineer role, with full support and development along the way.
The Opportunity
This is an ideal role for a technically strong 2nd Line Engineer who wants to deepen their skills and step into more advanced project work, escalations, and architecture discussions.
Youll work alongside experienced 3rd line engineers and have access to structured development, hands-on mentoring, and real progression opportunities all while supporting a variety of clients and technologies in a dynamic MSP environment.
Key Responsibilities