New Job Opportunity: Care Coordinator
Crossroads Caring for Life is a UK Top 5 Charity, and we've been supporting thousands of people in Hertfordshire for over 30 years to live independently in their own homes through services that nurture the wellbeing of both our clients and our staff.
There's a reason we've been accredited by Best Companies as a 3 Star, Top 5 UK Charity. Highlights from our 2025 staff survey include:
* 98% of colleagues love working for Crossroads Caring for Life
* 89% feel their manager cares about them as an individual
If you'd like to be part of a team where people genuinely matter, we invite you to consider the role below.
Job Title: Care Coordinator
Location: Hybrid – Working from home & the Hitchin office
Salary: £25,000
Hours: 37.5 hours per week, Mon–Fri 09:00–17:00
Contract: 12‑month fixed‑term contract, with the possibility of becoming permanent
Additional: Includes participation in the on‑call rota
Job Purpose
The purpose of this role is to coordinate the effective delivery of high‑quality care by organising client allocations, preparing accurate staff rotas, and maintaining up‑to‑date client records.
As a key point of contact, the postholder manages day‑to‑day queries, liaises with professionals and stakeholders, and ensures all services meet organisational and statutory standards.
The role also supports the timely resolution of concerns and contributes to a smooth, responsive, and client‑focused service.
Key Responsibilities
* Allocate clients to support workers, ensuring a balanced workload across teams and effective use of resources
* Use the PC‑based care management system to prepare weekly rotas, check electronic monitoring, verify calls, and enter data for holidays and non‑contact activities such as training
* Make and receive calls from clients, staff, and other professionals
* Keep client databases up to date, logging all contact and client details
* Ensure all services meet organisational and statutory quality standards
* Resolve day‑to‑day issues and triage to the relevant person where appropriate
* Liaise with professionals, providers, partners, and stakeholders, making referrals and signposting to other agencies as required
* Respond appropriately to complaints and concerns from families, ensuring the Senior Management Team is informed in line with organisational guidelines
Must Have
* Proficient IT skills, including MS Office
* Excellent verbal and written communication skills
* Warm and professional telephone manner
* An understanding of the needs of carers and those they care for
How to Apply
If you are interested in this role, please apply via Indeed using the application link provided in the advert.
We look forward to hearing from you.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £25,000.00 per year
Benefits:
* Work from home
Work Location: Hybrid remote in Hitchin, SG4 0TW