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RMS Customer Account Coordinator Job Description
RMS is collaborating with a prestigious automotive client, seeking a Customer Account Coordinator to join our dedicated team. Our client offers comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportation. Join our Admin team to help maintain and enhance their top-notch service quality.
* Position: Customer Account Coordinator
* Type: Temp to Perm
* Working Hours: 37.5 hours per week, Monday-Friday, Day Shift (8am-5pm)
* Salary: £14.10 per hour, with overtime and unsociable hours at an increased rate
About the role
Working under the supervision of the Customer Accounts Manager, you will ensure high-quality customer service across our site. Your responsibilities include handling inquiries and complaints professionally, and advancing resolution processes promptly to satisfy both the company and customers.
Key responsibilities
* Act as the primary contact for customer inquiries and complaints, ensuring proper documentation.
* Raise job cards and manage vehicle upgrades.
* Price and order multi-brand vehicles from various suppliers.
* Monitor MOT status and arrange bookings.
* Verify invoices and submit to Finance.
* Create and manage purchase orders, follow up with suppliers.
* Coordinate vehicle deliveries with logistics companies.
* Manage transit damage claims and oversee resolutions.
* Provide progress updates and generate reports for customers.
* Assist with month-end finance tasks, ensuring data accuracy.
* Develop processes for new customers and projects.
* Collaborate with workshops, compounds, and mechanical teams.
* Check for recalls and schedule services with dealerships.
* Compile data for reports on customer complaint trends.
* Participate in training to improve customer service skills and knowledge of company policies.
* Undertake other duties as directed, consistent with the role.
About you
* Previous experience in an administrative environment.
* Experience in a customer service role, preferably in logistics or automotive industry.
* Proficiency in Microsoft Office and CRM software.
* Excellent verbal and written communication skills.
* Strong problem-solving skills and attention to detail.
If interested, please apply below or send your CV directly to Charlotte Hodgson at [emailprotected]. RMS is an equal opportunities employer. If you haven't been contacted within 7 days, please consider your application unsuccessful.
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