Hertfordshire Partnership University NHS Foundation Trust
Adult Community Mental Health Service Manager Borehamwood
The closing date is 01 March 2026
Are you ready to progress your leadership career?
We're looking for a talented health or social care professional to join our leadership team in Borehamwood, Hertfordshire, as Service Manager. The role will provide a genuine opportunity to develop your management skills and make a difference.
We welcome diversity in our workforce and encourage applicants from people of all ages and backgrounds, such as those with lived experience of mental health difficulties.
Main duties of the job
You will work closely with the Service Line Lead and management teams to ensure the effective coordination and operational delivery of community health and social care services in HPFT.
Particular key responsibilities will be to:
* Assist the Service Line Lead in delivering a service that takes account of the Trust’s transformation agenda and implementation of care pathways, ensuring a cohesive, effective and seamless service is provided for service users.
* Ensure the effective delivery of community-based care services using a whole-systems approach to achieve required levels of performance.
* Support the management of relationships with primary care general practitioners and 3rd sector organisations as required by the Service Line Lead.
About us
Hertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.
Our family of over 4,000 staff provides health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job responsibilities
* Responsible for the provision of quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
* Accountable for the effective operational management of all care pathways, requiring effective liaison and coordination with secondary care clinicians, managers, local politicians, primary care and other independent contractors for Community Services.
* Manage within the established frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day‑to‑day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where team capacity issues present and manage the development and delivery of team health promotion and prevention, working closely with other agencies.
* Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance for the service.
Please see attached job description and person specification for full details.
Person Specification
Experience
* Significant management experience within the NHS.
* Experience of engaging service users/carers in service planning and improvement.
* Knowledge of national policy and standards of governance.
* Knowledge of NHS and local Government strategies, policies and plans.
* Experience of planning and implementing service change.
* Experience of working with clinicians and multi‑professional teams in achieving service improvement.
* Evidence of achieving targets and objectives within a challenging environment.
* Able to organise own workload and that of the team to meet objectives and operate effectively.
Communication Skills
* Able to communicate verbally and in writing to inform and influence staff and stakeholders.
* Ability to lead effective and empowered teams.
* Ability to manage conflict and tension in a proactive and constructive manner.
* Ability to direct and delegate effectively.
* Open, honest and approachable in relationships with staff, peers and colleagues in partner organisations.
Analytical Skills
* Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
* Ability to develop flexible and creative solutions to difficult problems and challenges.
Qualifications
* First degree or equivalent and professional qualification in a relevant area of health or social care.
* Evidence of continuous professional and management development showing a combination of short courses, structured self‑study or formal management courses.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Civic Centre, 291 Shenley Road, Borehamwood, WD6 1TG
£57,888 to £64,880 a year per annum pro rata (5% fringe HCAS included)
Contract
Permanent
Working pattern
Full-time
Reference number
367-ACMS-10066
Job locations
Civic Centre, 291 Shenley Road, Borehamwood, WD6 1TG
#J-18808-Ljbffr