Overview
Llanelli
Salary: GBP25,000 - GBP29,000
A well-established and successful manufacturer, this company is recognised as the market-leading brand within the industry and has a reputation for quality and innovation that is supported by its excellent technical team.
Role And Responsibilities
* Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
* Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
* Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well briefed, resourced, and compliant with statutory regulations.
* Performance and Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
* Service Growth and Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.
Knowledge, Skills And Experience
* Proven experience in customer-facing administration and operations
* Excellent communication skills: verbal, written, and interpersonal.
* IT proficiency, especially in service tracking, reporting, and administration systems.
Benefits Package
* A starting salary between GBP25,000 - GBP29,000
* Opportunities for technical advancement
* Flexible Working
* Health and Wellbeing Program
Additional Information
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Senior ity
* Entry level
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* Contract
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* Other
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