We are looking for a reliable and hardworking Sales Administrator to join our client’s team. To deliver excellent face-to-face and telephone customer service while maximising sales opportunities. The role involves supporting the full sales process from enquiry through to aftercare, ensuring a high standard of customer satisfaction and repeat business.
Location: NR Stroud
Hours: Weekly rotation: Week 1 – Mon to Fri: 9am until 5.30pm (30 min break). Week 2 – Working x4 weekdays as above and Saturday 9am – 3.00pm.
Start Date: ASAP
Pay: Salary dependent on experience
Contract Type: Permanent
Qualifications
* Experience outlined below and ready to advance their career and step into a more senior role, with guidance and support from the directors.
* Adaptability and flexibility suitable for a small, family-run business.
Key Responsibilities
1. Order Processing & Sales
o Receive, process and manage customer orders efficiently to meet both customer and business expectations.
o Negotiate pricing with customers to achieve optimal sales outcomes.
o Provide expert advice and sell products both in-store and over the telephone.
o Accurately capture and process customer payment details using secure systems.
o Generate purchase orders and invoices using internal systems.
o Process payments via secure web portals and PDQ machines.
2. Customer Service & Quotations
o Respond promptly to customer enquiries with accurate information and tailored quotations.
o Liaise with suppliers and fitting teams to schedule and confirm fitting dates.
o Manage customer expectations regarding delivery and installation timelines.
o Handle after-sales queries and provide effective solutions.
o Resolve customer complaints professionally, balancing satisfaction, cost and long-term prevention.
3. Customer Relationship Management
o Maintain and develop the customer database to support ongoing sales activity.
o Proactively contact pending customers to secure orders and fitting appointments.
o Convert quotations into confirmed sales.
o Identify and pursue new business opportunities.
4. Administrative Support
o Assist in reducing outstanding debtor balances.
o Maintain accurate and organised records, including invoices, purchase orders and customer documentation.
o Ensure the showroom and office environment are clean, organised and well-presented.
o Support general administrative tasks as required within the role.
Additional Duties
* Undertake any other reasonable duties as required to support the business and team objectives.
Benefits
* Lunch provided by the company on working Saturdays
* Complimentary tea and coffee
* On-site parking available
* Statutory pension scheme
* Family-run business offering flexibility where possible
* 20 days holiday plus 8 bank holidays
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