Location: Primarily Chesterfield, with travel to Mansfield, Sutton, and Kirkby branches
Salary: £12,500 (rising to £13,025 after a 6-month probation)
Hours: 17.5 hours per week
Monday & Tuesday: 9:15am – 1:45pm
Wednesday: 8:45am – 1:45pm
Saturday: 8:45am – 12:15pm
Contract: Permanent
Driving Licence: Required, as the role involves covering other local offices in busy times (salary has built-in compesation for travel costs).
We’re recruiting on behalf of our client for a Part-Time Branch Customer Advisor to join their growing team. This is an exciting opportunity to work with a values-driven organisation that prioritises employee wellbeing, sustainability, and exceptional customer service.
Benefits Include:
* Annual bonus scheme (non-contractual)
* Birthday day off
* Buy/sell holiday scheme
* Private Medical Insurance & Digital GP access (for permanent and 12+ month contracts)
* Free weekly breakfast and fresh fruit
* Paid menopause and carers leave
* Cycle to Work and Electric Vehicle schemes
* Matched pension contributions (5%–10%)
* Supportive, inclusive workplace culture
* Engagement events: summer BBQs, Christmas party, more
* Two paid volunteering days annually
* Four-time Best Companies accredited employer
Main Responsibilities:
* Deliver first-class customer service via phone, email, and post
* Assist with savings account updates and branch operations
* Complete administrative tasks within agreed SLAs
* Ensure FSCS compliance and maintain accurate records
* Support training and development of new team members
* Assist with new savings product testing and development
* Ensure regulatory compliance (FCA, PRA, HMRC)
* Help achieve internal KPIs and customer satisfaction targets
What We’re Looking For:
* Passion for outstanding customer service
* Excellent verbal and written communication
* Attention to detail and compliance-focused
* Ability to work independently and as part of a team
* Positive attitude and willingness to learn
* Full UK driving licence – essential
Additional Information:
* Role subject to 6 years of references
* Background checks (financial and criminal) required
How to Apply:
Call us on 0333 99 66 988 (Mon–Fri, 8am–5pm)
Email your CV to: apply@essentialrecruitment.co.uk
If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion.
This vacancy is being advertised by Essential Recruitment – an Employment Agency.