Chester outskirts - hybrid, with on-site presence 1 day per fortnight
Up to £65,000 (DOE) + bonus scheme
My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and retention, I would love to hear from you.
As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality customer experience.
Please note this role is remote but requires you in their Chester office 1 day a fortnight.
Key Responsibilities:
Manage and nurture client relationships to ensure long-term success and retention
Oversee service levels, performance, and customer satisfaction across key accounts
Act as the escalation point for client issues, driving resolution and continuous improvement
Provide insights and feedback to inform product development and service enhancements
Work cross-functionally with engineering, support, QA, and commercial teams
What We Are Looking For:
Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment
Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation
Solid understanding of SLA frameworks, incident management, and service models
Excellent communication and stakeholder management skills, including the confidence to present to senior leaders
Ability to coordinate cross-functional teams and manage priorities effectively
Comfortable with technical and data-driven concepts (e.g. modelling tools, integrations, dashboards)
Degree in Engineering, Computer Science, Business or related discipline (desirable)
Knowledge of energy, utilities, or low-carbon technologies (beneficial)
Familiarity with CRM and support tools such as Salesforce, Dynamics, Jira, ZenDesk, or Gainsight (beneficial)
This Role Comes With:
Salary up to £65,000 DOE + bonus scheme
Career development opportunities and genuine growth pathways
Flexible working arrangements to support work-life balance
25 days holiday plus bank holidays (rising to 30 with service) and the option to buy 5 additional days
8% employer pension contribution (or cash equivalent)
Private Medical Insurance, Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents)
A collaborative, supportive culture where creativity and innovation are encouraged every day
If you are passionate about helping clients succeed and thrive in a people-focused, forward-thinking business, this role is for you.
Apply today and be part of something special - if you do not hear from us within 10 working days, please assume you have been unsuccessful.
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