About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Location: Lookers Head Office Newcastle (Team Valley Trading Estate, Gateshead)- hybrid working Working hours: 37.5; Monday- Friday: 09:00-17:30 Maternity cover 12 months Basic salary: £25,000 per annum Lear Rice (Divisional Strategy and Communications Manager) is on the hunt for a ‘CRM Executive’ to come and join her team within this hybrid position. Working alongside our wider Digital and Content Marketing teams, within this role you will play a vital part in managing and maintaining customer relationships, supporting CRM strategies, and also ensuring effective implementation of CRM initiatives. This position strongly centres around enhancing the overall experience of our customers including managing customer data, facilitating customer communication as well as supporting cross functional collaboration. Do you have what it takes to generate insights to drive informed decision making? Responsibilities: CRM Systems Support Support and optimise the utilisation of multiple CRM systems as well as collaborating with internal stakeholders to implement enhancements, including internal data lake, PowerBI & third-party communication tools Conducting regular audits to ensure data accuracy and user adoption. Customer Relationship Management Supporting effective CRM strategies and processes to enhance customer engagement, retention, and satisfaction Analysing data to identify trends, patterns, and opportunities for improvement Utilising CRM tools and analytics to drive personalised marketing campaigns as well as collaborating with wider teams to align efforts with both business goals and objectives Verifying the communications’ functionality, appearance, and accuracy before deployment to the customer Providing guidance and training to employees on CRM tools, processes as well as best practice Data Analysis and Reporting: Creating and delivering regular reports and dashboard to core stakeholders to highlight key performance indicators, sales trends, and customer behaviour insights Performing data analysis to identify areas of improvement and provide recommendations to optimise sales and marketing strategies Monitoring and measuring the effectiveness of CRM initiatives through data-driven metrics We are looking for a candidate who has in depth knowledge when it comes to understanding automotive system environments, dependencies, and data. Do you also have experience of working within a fast-paced marketing environment? If so, we would 100% love to hear from you! It is imperative that you’re able to demonstrate strong knowledge of CRM principles, practices, and tools as well as a proficiency in data analysis, reporting and visualisation tools including Excel and Power BI. To be successful within this role, we’re looking for an individual who can work effectively as part of a team; collaboration and cooperation are imperative! Are you also able to establish rapport and strong working relationships with your peers? It is essential that you’re able to take a pro-active approach to your day-to-day work and are eager to grow and develop your skill sets. Projecting both a positive and professional attitude is also key to thriving within this role. Could you be the ‘CRM Executive’ we’re looking for and are keen develop a career with Lookers? Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health – 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.