Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres.
You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
Key Responsibilities and Skills:
* Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
* Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: A keen interest in ongoing learning and professional development.
* Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
* Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays
We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever.
Benefits:
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays, and special occasions
* 20% colleague discount in Stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
#J-18808-Ljbffr