Our Opening and Your Responsibilities
METTLER TOLEDO is a global leader in precision instruments and weighing solutions, known for delivering high-quality, innovative products across various industries. Our X-ray Division specialises in cutting-edge inspection technologies that help customers ensure product safety and quality - focusing on designing and manufacturing advanced X-ray inspection systems that detect contaminants, verify product integrity, and support compliance with industry standards.
We are looking for a proactive individual to join our team as an Inside Sales and Planning Coordinator. You'll manage the complete order lifecycle, collaborating with all departments across the business to ensure on-time delivery is consistently met and exceeded for every customer order.
What You'll Do
* Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service
* Manage customers’ expectations by communicating effectively to internal and external stakeholders
* Ensure all customer orders for systems and spare parts are processed accurately within a timely manner
* On a daily basis, plan and schedule new planned orders ensuring they are planned and released in accordance with production system
* Run weekly open order books specific to each customer and distribute accordingly
* Work cross-functionally with departments such as Market Managers, Engineering, Production, Purchasing, Quality and Dispatch to comprehensively understand order status
* Attend and present relevant data at the daily production meetings such as SQCDP, release meeting and E2E boards
* Respond to and resolve all enquiry & complaints received in a professional and timely manner
* Schedule EPO’s and manage engineering capacity
What You Need to Succeed
* Experience working in customer service and sales order processing
* High level of attention to detail and order inputting
* Ability to communicate complex messages in a clear, straightforward and empathetic way
* Ability to work to tight deadlines and under pressure
* Ability to interact with peers, managers and employees
* SAP knowledge is desirable
Our Offer to You
* Competitive salary
* Employee bonus plan
* Flexible and hybrid working options
* Free onsite parking
* Career progression and development opportunities
* 25 days holiday plus bank holidays
* 4x salary Life Assurance
* Access to 24/7 Employee Assistance Programme to support mental health and wellbeing.