Supply Chain Engineer
Location
Heathrow airport, Greater London, England
Job Type
Contract – Full-Time hours
Primary Industry
Aerospace and Aviation
Secondary Industry
Logistics, Procurement, Distribution and Supply Chain
Job Description
You will be responsible for the day to day operations that include, but are not limited to, facilitating the unserviceable core return transactions, pool balancing, service level reconciliation, order updates and status, daily/weekly/monthly performance reporting and anything that may arise from day to day.
The ideal candidate will have a background in aviation, aerospace engineering and supply chain; the ability to handle multiple tasks simultaneously; and the ability to team effectively with communicators and other business partners as part of a geographically-dispersed team.
Key Responsibilities
* Act as the Customer’s “go to” for all day to day operational requests (focal for the end to end tied to each transaction).
* Management and cross departmental co‑ordination/collaboration of movement of parts covered by the program through exchange and return cycle includes co‑ordination with SCL, FF, warehouse and internal stakeholders.
* Co‑ordination & replenishment of material held at the customer – ensure inventory aligns to contract and systems reflect inventory accurately.
* Facilitate Customer Returns (complete end to end process), ensuring parts ship and are updated in the business systems appropriately. Return activity with LHT, pool balancing, rejected returns, PODs, etc.
* Customer Late fee identification (core returns) and trigger to CRT.
* Resolve issues relating to parts arriving at the customer store locations and RDCs. (ex: damaged, without correct certifications, incorrect parts, wrong location, griefs, quarantine, etc.)
* Support Boeing & “Partner” RCCA and SL discussions with CSP Act Mgr – provide context & awareness, help address root causes associated with customer behavior or ordering practices.
* Gather and report customer specific SL metrics to the CSP Act Mgr; Gather raw system data, apply contractual or interface manual adjustments and submittal. Reconcile all disconnects and errors with partner provided data; Manage daily operating rhythm.
* Engage in customer reporting review meetings (daily, weekly, monthly, quarterly).
* Oversight of Ordering & Shipments to support regular & heavy check and defect activities.
* Negotiate customer service level excusable misses.
* Customer MBK accuracy & audits.
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