Job Role: - Onsite IT Support Engineer
Job Location: -London, UK
Experience: - 3-8 Years
Job Roles & Responsibilities: -
* Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
* Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
* Deliver VIP-level support for executive users and handle real-time escalations.
* Maintain and support AV/conference room technologies, resolving urgent issues promptly.
* Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
* Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
* Use ServiceNow for incident management, SLA tracking, and documentation.
* Support patch cycles, software deployments, and endpoint compliance with security/update standards.
Job Skills & Requirements: -
* 3-8 years of hands-on experience in onsite IT support or end-user computing.
* Strong expertise with Windows, macOS, iOS, and Android platforms.
* Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
* Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
* Familiarity with IT asset management, ITIL practices, and frameworks.
* Excellent interpersonal, communication, and documentation skills with cultural awareness.
* Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
* Prior experience providing VIP/executive support is a strong plus.