Services Manager
Earn £27,338 to £28,890 (pro rata) and great benefits including Health Cash Plan
Permanent, part time (30 hpw)
Gateshead - Swanway and Winlaton
We can’t offer a CoS for this role
Home, a place where you belong
What you’ll do
* Leading our team of coordinators and concierge, you’ll help us deliver our person‑centred, efficient, quality housing support services to our customers aligned to our contracts
* You’ll coach your team and manage individual and team performance
* You’ll be a Safeguarding lead for the team, overseeing the health and safety checks and risk assessments to be completed and recorded
* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
* You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empower customers and colleagues alike
Why join us
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Come and be part of one of the UK’s Great Places to Work!
You have
* Great people skills, ability to communicate and understand where people are in their life
* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
* Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
* Experience of delivering support in a housing or care environment
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
* Work pattern: 30 hrs over 5 days, Mon‑Fri
* Able to use technology for support work record keeping and housing management
* You’ll need an Enhanced DBS check done and we pay for that
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, with the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* Matching pension contribution (up to 7% and life insurance of 3x basic salary)
* We Grow Our Own colleagues – when you’re ready for the next step in your career, you can grow with us!
Find out more
Click APPLY NOW to see our Client Services Manager job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
#J-18808-Ljbffr