Job Description
Here at Venator we are working with an amazing business within the ecommerce and retail space. They require a junior RFID Engineer - this role will suit someone who has some hand tooling experience that would ideally like to forge a career in the RFID space. You will be fully supported and teaching/learning is provided within the role to enable you to become an accomplished RFID Engineer.
Purpose of the Role
The RFID Engineer is responsible for the day-to-day support, operation, and optimisation of the RFID scanning estate across etrack and customer environments.
The role focuses exclusively on RFID hardware, scanning infrastructure, asset registration, and customer usage, ensuring that deployed scanners and portals operate reliably, data is captured accurately, and customers are supported effectively in their use of RFID technology.
This role does not include responsibility for corporate IT infrastructure, end-user computing, or internal IT support.
Key Responsibilities
RFID Operations & Support
* Act as first-line operational support for RFID scanning issues raised by customers or internal teams
* Triage RFID-related incidents and service requests, resolving where possible and escalating to the Senior RFID Engineer where required
* Monitor scanner and portal performance to ensure consistent read quality, uptime, and data integrity
* Respond to hardware faults and initiate repairs or replacements in line with agreed SLAs
* RFID Hardware & Asset Management
* Prepare, configure, and dispatch handheld RFID scanners to customer sites
* Maintain the RFID hardware asset register, ensuring:
o Accurate ownership and location records
o Correct customer allocation
o Licences, warranties, and maintenance status are up to date
* Manage SIM cards, connectivity status, and data usage for mobile scanners
* Coordinate repairs, returns, and replacements with hardware suppliers
* Customer Enablement & Training
* Deliver customer-facing training on RFID scanners and associated software (remote and on-site)
* Support customers in correct scanning processes and operational best practice
* Act as a knowledgeable point of contact for customer RFID queries, helping
bridge technical capability with real-world operations
* Installation & Deployment Support
Support new RFID deployments including:
o Assisting with site surveys
o Coordinating access and logistics o Supporting third-party installers
o Assisting Senior RFID Engineer with RFID Reader builds & Assist with the installation and ongoing support of:
o Fixed line scanners
o Portal scanners
o Handheld Scanners
o Trade and Maintenance infrastructure
Operational & Commercial Support
Support accurate asset registration and scanning workflows that underpin commercial charging models
* Assist in identifying scanning gaps, data quality issues, or operational inefficiencies
* Provide feedback into product, process, and deployment improvements Risk, Compliance & Safety
* Operate in accordance with company security, governance, and compliance policies
* Adhere to Health & Safety requirements when working in manufacturing, warehouse, and customer environments
* Support audits or reviews relating to RFID assets and deployments
* Skills & Experience
* Essential
* Experience supporting hardware or field-deployed technology environments
* Strong operational mindset with attention to detail
* Ability to troubleshoot hardware and connectivity issues
* Comfortable working in industrial or warehouse environments
* Calm, methodical approach under pressure
Strong communication skills with both technical and non-technical users
* Ability to manage multiple workstreams concurrently
* Demonstrates a positive, can-do attitude and a strong willingness to learn
Desirable
* Exposure to RFID hardware, scanning systems, or asset tracking solutions
* Experience working with third-party suppliers or service providers
* Understanding of logistics, supply chain, or manufacturing environments
* Basic hand-tooling skills
What we are looking for:
Industry or technical certifications relevant to hardware, RFID, or field services Competencies
Deciding & Initiating Action
Takes ownership of operational issues, acts decisively, and follows through to resolution.
Builds effective relationships with customers, suppliers, and internal stakeholders.
Writing & Reporting - Maintains clear records, asset registers, and operational documentation.
Analysing - Identifies patterns in failures or scanning performance and contributes to practical improvements.
Process Management - Supports and improves RFID operational processes to enhance reliability and customer experience.