PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS WHO ARE CURRENTLY RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF OCCASSIONAL ON-SITE TRAINING FOR THE ROLE
Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis.
As a Customer Service Agent, you will work from home and operate as the first point-of-contact for the company`s clients and partners.
Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services.
Duties
Taking inbound calls from clients and also dealing with teams across the business
Dealing with a wide variety of queries, analysing clients` payments-related issues
Assisting with disputes and providing sustainable solutions
Maintaining an in-depth knowledge of functionality for all systems
Ensuring that a first-class customer service is provided to clients
Details of role
Working shift for this job is Monday to Friday between 14.00pm and 22.30pm - on this shift there is also a requirement to work one Saturday a month
Salary for the role will be starting on £26k per annum and there is an extra £60 per month to cover costs of working from home
Other benefits of working in this ...