Overview
Job Title: Catering General Manager
Location: Bristol (covering 9 café/kiosk locations, including the Courtyard Café at Ashton Court)
Contract: Full-Time, Permanent (5 out of 7 days)
Salary: £43,000 per annum
Are you a dynamic and strategic leader with a passion for food, service, and results? We’re seeking an experienced Catering General Manager to oversee a vibrant and growing portfolio of nine café and kiosk operations across Bristol. If you’re ready to drive commercial growth, operational excellence, and customer satisfaction, this is your opportunity to shine.
Key Responsibilities
* Strategic Leadership: Develop and lead long-term account plans across all sites, driving growth and retention of new and existing business.
* Client Engagement: Implement senior client reviews to identify new opportunities and enhance existing services.
* Operational Excellence: Communicate clear strategies and action plans to teams; drive continuous improvement to enhance performance and customer satisfaction.
* Stakeholder Management: Build and maintain strong relationships with internal teams and external clients to foster collaboration and trust.
* Service & Brand Delivery: Align marketing strategies with operations to increase revenue and strengthen brand value.
* Compliance & Efficiency: Ensure adherence to Compass Group UK & Ireland purchasing policies. Manage labour costs, analyse trends, and adjust consumable budgets accordingly.
About You
We’re looking for a commercially astute, service-led professional with:
* Proven Leadership: Experience leading multi-site teams in catering or facilities management with a track record of success in transformation and change management.
* Client-Focused Approach: Skilled at navigating complex client relationships and delivering results under pressure.
* Strategic & Results-Oriented Mindset: Comfortable working within a commercial framework with a clear focus on performance and cost management.
* Strong Communication: Ability to implement effective communication strategies across sites, ensuring consistent messaging and motivation.
* Operational Expertise: In-depth understanding of health & safety, food safety regulations, and risk management.
* Commercial Experience: Familiarity with working within brand guidelines, managing in price-sensitive environments, and liaising with senior stakeholders.
What’s in it for you?
* A competitive salary of £43,000
* Free Meals
* Autonomy to lead and grow a diverse multi-site operation
* A supportive network within a leading food and support services company
* Opportunities for personal development and career progression
* Digital GP and wider healthcare benefits
* Exclusive travel discounts with major providers
* Discounts on groceries with major retailers
* Up to 44% off cinema tickets
* Cash rewards when you spend and use them with a wide range of brands
* Free wellness, mindfulness and exercise classes
* Share discounts and offers with friends and family
About Us
Part of Compass Group UK & Ireland, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Our teams strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces and to iconic cultural and heritage destinations.
Job Reference: com/1205/78264001/52737846/SU #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued and empowered to reach their full potential, and to thrive — diversity is our strength.
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