Leisure Operations Assistant - 24 hours / 3 days
Delta Hotels by Marriott Manchester Airport is hiring a Leisure Operations Assistant for 24 hours / 3 days. We are seeking a dedicated individual to join our team to deliver exceptional hospitality and memorable guest experiences.
Overview
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are recruiting for a dedicated individual to join our team. We strive to create memorable experiences for our guests with a culture of respect and kindness.
Benefits
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: A Marriott Discount Card with benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
* Greet and welcome guests with a friendly and professional demeanour.
* Answer phone calls and direct them to the appropriate departments.
* Assist guests with inquiries about club services, memberships, and facilities.
* Manage bookings and reservations for club activities and services.
* Maintain accurate records of guest interactions and transactions.
* Handle payments and process transactions for memberships, services, and equipment rentals.
* Ensure cleanliness and organization in the reception area.
* Coordinate with other departments to fulfil guest requests and ensure smooth operations.
* Monitor guest feedback and implement improvements to enhance their experience.
* Follow safety and hygiene protocols to maintain a safe environment.
Qualifications
* Education: High school diploma or G.E.D. equivalent.
* Related Work Experience: At least 1 year of related work experience in a customer service role.
* Supervisory Experience: None required.
* License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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