Service Assistant – British Airways Lounge
Glasgow International Airport – Paisley
£13.43 per hour
ZERO HOURS CONTRACT
Job Description
- Welcome and greet guests upon arrival, ensuring a warm and inviting atmosphere
- Provide exceptional customer service, anticipating and fulfilling guest needs
- Serve food and beverages, maintaining high standards of presentation and quality
- Keep the lounge area clean, tidy, and well‑stocked at all times
- Process guest requests and resolve any issues promptly and efficiently
- Collaborate with kitchen staff to ensure timely food and beverage service
- Monitor and replenish buffet items as needed
- Adhere to all health, safety, and hygiene regulations
Qualifications
- Excellent communication and interpersonal skills, with the ability to engage with guests in a friendly and professional manner
- Strong customer service orientation and a genuine desire to exceed guest expectations
- Keen attention to detail and the ability to multitask in a fast‑paced environment
- Knowledge of food and beverage service practices
- Previous experience in hospitality or customer service is preferred
- High school diploma or equivalent
- Food hygiene certificate is desirable
- Ability to work flexible hours, including evenings and weekends
- Physical stamina to stand for extended periods and lift moderate weights
- Smart and well‑groomed appearance
- UK Work Permit
Additional Information
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
