We are currently recruiting for a Project Administrator to join a busy, fast-paced operation. This is an excellent opportunity to play a key role in supporting customers, coordinating service activity, and ensuring smooth day-to-day operations within a 24/7 environment. As Project Administrator, you will be a central point of contact for customers and internal teams, managing communications, service updates, and recovery activity while maintaining high levels of accuracy and professionalism. This is a shift-based role, days and nights 4 on 4 off Key Responsibilities * Provide telephone support to customers, managing availability and recovery plans. * Handle and resolve breakdowns, incidents, defect reports, and service status updates. * Investigate delays and communicate findings clearly to customers. * Monitor and coordinate SLA recovery plans, ensuring timely notifications. * Escalate safety incidents and operational risks to senior team members. * Liaise with customers regarding vehicle or asset status, maintenance schedules, and repairs. * Process and allocate jobs within SAP, including service requests and purchase orders. * Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims. * Maintain accurate records of movements, repairs, and associated costs. * Promote a safe working environment by reporting hazards, incidents, and near misses. Skills, Experience & Behaviours * Previous experience in a customer service or call centre environment. * Understanding of fleet or asset management, vehicle maintenance, or workshop operations. * Familiarity with SAP and customer service processes within logistics, engineering, or transport. * Experience in a customer-focused operational environment is advantageous. * Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills. * Proactive, self-motivated, and able to prioritise effectively. * Strong communicator with a collaborative approach and good problem-solving ability. * Detail-oriented and committed to delivering excellent service. Benefits * Opportunities for longer-term progression. * Supportive, team-driven culture with a strong focus on safety and service quality. * Employer pension contribution. * Life assurance. * Private medical cover. * Employee Assistance Programme