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Service Design and Transition Manager, Newcastle upon Tyne
Client: BJSS
Location: Newcastle upon Tyne, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 2a6cca19591c
Job Views: 11
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; help develop robust and repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.
Objectives
Create artefacts for Service Discovery, Design, and Transition that can be reused across clients to ensure quality and consistency.
* Support current Service Support assessments and maturity evaluations.
* Define Service Support Scope, Model, SLAs, Process Model, Support Runbook, tools, roles, reports, transition plans, security, third-party integrations.
* Build and follow Service Transition plans, establish milestones, create acceptance criteria, set up support processes and tools, and define handover approaches.
People Management
Support and mentor team members in the Service Design and Transition function.
Raising awareness of BJSS (Managed Services)
Participate in internal and external events, communications, townhalls, conferences, meetups, Spotlight to promote BJSS.
Collective Management Responsibilities
* Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales.
* Provide Service Management and Managed Service consultancy for client engagements.
* Engage early with Managed Service in client discussions.
* Work flexibly across multiple Managed Service engagements as needed.
About You
Lead by example, responsibility, continuous improvement mindset, strong interpersonal and presentation skills, ability to inspire, motivate, mentor, and give feedback. Ambitious and enthusiastic to grow BJSS and maintain a positive culture.
Experience
* Extensive experience in ITIL service processes, design, transition, and large-scale service management.
* Experience in Service Operations and Managed Services architecture and design.
* Proficiency with service management tools and implementing new service structures.
Some of the Perks
* Flexible benefits allowance, health and wellbeing plans, life assurance, 25 days leave plus holidays, hybrid working, discounts, referral schemes, holiday buy/sell, EV scheme, training, community involvement, social events.
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