The George Albert Hotel Night Porter
Job Description:
To ensure that all guests receive a warm, memorable and personalised welcome to The George Albert Hotel, Setting the scene for their stay and ensure that guest needs are anticipated and that any requests are actioned. Complete tasks accurately and within given deadlines. Be responsible for the security of the hotel and its guests overnight, and to set breakfast room to standard.
Night Porter: Duties include:
* Security of building & guests.
* Setting up restaurant for breakfast.
* Serving drinks in the bar.
* Cleaning all public areas.
* Taking telephone calls.
* Being Professional at all times in both your appearance and your approach to Customer Service.
We are looking for someone who is able to work from 9.00pm until 7.00am Monday to Friday plus weekends as and when required on a rota.
Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day's events. (This will include setting tables, tidying and general maintenance as well as any guest's needs throughout the night).
MAIN RESPONSIBILITES:
* Ensure that the service offered by all team members is personal and memorable.
* That guest needs are anticipated and requests followed up. Build relationships with guests, ensuring that they want to return to the George Albert Hotel.
* Ensure good communication with all departments throughout the hotel.
* Handle, follow up and communicate any comments or complaints and Pass on to relevant Managers if unable to handle.
* Be familiar with and promote hotel facilities and attractions within the area.
* Assist guests with any requests e.g. information, making bookings, directions.
* Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
* Ensure you have a well-founded understanding of all Hotel regulations.
* Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads, and engineering.
* Ensure all access to the hotel is secure as required by hotel policy and procedure.
* Perform any related security duties as required overnight.
* Complete all incident reports and communicate this all to relevant departments.
Job Types: Full-time, Permanent
Pay: From £12.50 per hour
Benefits:
* Company pension
* Discounted or free food
* On-site parking
Ability to commute/relocate:
* Dorchester DT2 9PW: reliably commute or plan to relocate before starting work (preferred)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person