Multimodal Operator – Ocean, Road & Freight Forwarding
Hams Hall, Coleshill, Birmingham
Full-Time | Monday to Friday, 09:00 – 17:30
Join a Growing Logistics and Freight Forwarding Business
We are seeking an experienced and customer-focused Multimodal Operator to join our expanding freight forwarding team based in Hams Hall, Coleshill. This is an exciting opportunity for a logistics professional with experience in ocean freight, road freight, import and export operations, and customs procedures.
Initially focused on Ocean and European Road Freight, this role will evolve to include Air Freight operations, offering excellent long-term career development within a dynamic and growing organisation.
If you thrive in a fast-paced logistics environment and have a passion for delivering exceptional customer service, we would love to hear from you.
The Role
As a Multimodal Operator, you will be responsible for managing freight shipments from start to finish, ensuring smooth and efficient movement of goods across international supply chains. You will build strong relationships with customers, provide quotations, coordinate shipments, and ensure compliance with customs and regulatory requirements.
This role requires excellent communication skills, attention to detail, and the ability to manage multiple shipments while maintaining high service standards.
Key Responsibilities
Manage Ocean Freight shipments from booking through to final delivery.
Coordinate European Road Freight movements and support future Air Freight operations.
Prepare and provide accurate freight quotations and service information.
Process customer bookings efficiently and accurately.
Monitor shipment progress and proactively communicate updates to customers.
Ensure all shipment documentation is completed accurately and maintained in line with company procedures.
Liaise with customs brokers and regulatory authorities to facilitate smooth import and export clearances.
Apply knowledge of customs regulations, dangerous goods requirements, and cargo insurance procedures.
Handle customer enquiries professionally and resolve operational issues effectively.
Support claims administration and provide required documentation when necessary.
Build and maintain strong relationships with customers, suppliers, carriers, and internal teams.
Ensure compliance with operational processes, quality standards, and customer requirements.
Contribute to continuous improvement initiatives and operational excellence projects.
Support the wider logistics team with general administrative and operational duties as required.
Skills & Experience Required
Essential
Minimum 2 years' experience within freight forwarding, logistics, shipping, or multimodal operations.
Strong understanding of import and export processes.
Extensive knowledge of customs procedures and freight documentation.
Experience managing Ocean Freight and/or European Road Freight shipments.
Excellent customer service and relationship-building skills.
Strong verbal and written communication abilities.
Ability to work independently and collaboratively within a team environment.
High level of accuracy and attention to detail.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Desirable
Knowledge of Air Freight operations.
Experience handling dangerous goods shipments.
Understanding of cargo insurance requirements.
Experience working with customs brokers and freight management systems.
Personal Attributes
We are looking for someone who is:
Customer-focused and service-driven
Professional and reliable
Highly organised and detail-oriented
Proactive and solution-focused
Flexible and adaptable
Trustworthy and accountable
A strong team player
Committed to personal development and continuous improvement
What We Offer
Competitive salary package
Comprehensive training and professional development opportunities
Clear career progression within a growing logistics business
Supportive and collaborative working environment
22 days annual leave plus bank holidays
On-site gym facilities
Secure on-site parking
Company pension scheme
Employee Assistance Programme for employees and their families
Shopping discounts, legal support, and wellbeing services
Life Insurance
Company uniform