Job Description
The opportunity
As a Floor Manager /Department manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world class client experience. You will coach and develop, You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility
1. Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
2. Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
3. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
4. Passionate about the industry and trends
5. Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
6. Pro-actively engage with clients to develop customer loyalty
7. Contact clients with information on new ranges, products and instore events
8. Own the planning and delivery of in-store events in conjunction with the store and brands
9. Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
10. Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
11. Support with stock counts and other operational duties
12. Be a Brand Expert through positive promotion of product and company image at all times
13. Lead by example to support and coach the Beauty Ambassadors
14. Support the store management team
15. Develop strong relationships with brand representatives
16. Perform as a team player, participating in all activities to contribute to the store objectives
17. Ensure compliance with all policies and procedures
18. Champion our company culture and values
Qualifications
The Requirements
19. Experience within luxury or premium retail at a management level
20. Vast knowledge and passion of luxury retail including building brand relationships
21. A background managing a team of managers
22. Proven track record of internal progression and development
23. Must be able to work well under pressure and to strict deadlines
24. Able to work a flexible schedule based on the company needs
The person.
25. Demonstrates a high level of personal energy
26. Confident, assertive and personable
27. Positive and enthusiastic with a can do attitude
28. Great communication skills
29. Self-driven to upskill and learn
30. Resilient and resourceful
31. A natural coach and leader
Additional Information
The Rewards
32. Weekly/Monthly & Quarterly Commercial Bonuses
33. Commission led bonuses across a wide range of products
34. Monthly Group Rewards and Recognition
35. Join the Fearless Incentive Scheme watch video to find out more
36. 40% Instore Uniform Discount
37. Bike to work scheme
38. Group Wide 20% Discount across all Frasers Group brands