About Old Spike Old Spike Roastery is a specialty coffee company built on the belief that exceptional coffee, commercial excellence and social impact can go hand in hand. Through our cafés and roasting business, we create opportunities for people experiencing homelessness while building a refined, design-led brand rooted in community and culture. This role offers the opportunity to represent Old Spike across our wholesale partners, delivering training, building strong relationships, and ensuring our coffee, service standards, and values are reflected across every interaction. About the role We are looking for a passionate and driven Account Manager & Trainer to join our team. This role combines relationship management with hands on coffee training, ensuring our partners consistently deliver excellent coffee and service across their sites. This is a practical, field based role suited to someone who is passionate about specialty coffee, enjoys working with people, and takes pride in helping others improve their skills. Responsibilities include: - Supporting a large key account, covering approximately 60 sites across the UK, ensuring consistently high standards of coffee quality and service. - Building strong relationships with area managers and site managers across the account. - Acting as the main point of contact for operational or coffee quality issues and working with internal teams to resolve them. - Identifying opportunities to grow the volume, improve performance, service standards, and customer experience across the account. - Delivering hands on barista training, to baristas of all skills levels, focusing on coffee quality, workflow, and equipment care. - Conducting regular site audits to support baristas, assess coffee quality and service standards, with clear feedback and improvement plans. - Delivering training across our wholesale accounts for both new site openings and on an ongoing basis. - Organising and implementing coffee cart activations or pop-up events for Old Spike with our key account and other external enquiries. - Representing Old Spike as a brand ambassador when working with customers and partners. About you This role would suit an experienced Barista Trainer or coffee professional looking to take the next step in their career, or someone with Account Management experience within the specialty coffee industry looking to work with an impact-led roastery. To succeed in this role, you’ll likely have: - Minimum 2 years’ experience delivering specialty coffee training. - Strong barista skills, coffee knowledge, and equipment understanding, including calibration and basic troubleshooting. - Excellent customer service, communication, and relationship-building skills. - A structured and organised approach to work, with the ability to manage your schedule and work independently. - Strong problem solving skills and the confidence to support teams across multiple sites. - Good administrative and organisational skills, including comfort working with CRM’s, invoicing software and other basic reporting. - Experience working with Corporate Catering or Foodservice accounts preferred but not essential. - A passion for hospitality, coffee, and community. Details: Hours: 5 days per week around 40 hours per week Days: Monday to Friday Salary: £33,000 - £35,000 Holidays: 20 days plus bank holidays - One additional day of holiday for each year of service (up to 5 extra days). Travel: Travel across London and occasionally the UK is required (expenses covered) Probation period: 3 months Please apply with your CV and a cover letter to lucie@oldspikeroastery.com and include: What interests you in the role Why you think you’d be a good fit Why you would like to work for Old Spike