Main Purpose of the Role * To support colleagues and business processes with their IT requirements while acting as a deputy to the IT Manager. The role is responsible for ensuring that the organisation’s IT infrastructure is modern, secure, reliable, and efficient. Key Responsibilities IT Infrastructure * Design, deploy, and manage servers and related services from vendors such as Dell and HP. * Design, deploy, and maintain networks and cloud services (e.g., Microsoft Azure). * Deploy and manage virtualisation technologies such as VMware and Hyper-V. * Implement and manage backup and disaster recovery solutions. * Manage and optimise storage solutions including SAN and NAS systems. * Develop and maintain infrastructure automation scripts and tools. * Conduct regular security audits and vulnerability assessments. * Plan and execute infrastructure upgrades and migrations with minimal downtime. * Assist in the development and enforcement of IT policies and procedures. * Evaluate and recommend new technologies to enhance the IT infrastructure. IT Operations * Monitor and maintain laptops, peripherals, and display equipment across the business. * Provide technical support and guidance to end users. * Monitor and maintain system performance, availability, and security. * Troubleshoot and resolve hardware, software, and network issues. * Collaborate with colleagues to support business applications and services. * Ensure compliance with company security policies and industry best practices. * Maintain documentation for infrastructure configurations, processes, and procedures. * Stay up to date with emerging technologies and industry trends. Role Requirements Qualifications & Experience * Bachelor’s degree in Computer Science, Information Technology, or a related field. * Minimum 5 years’ experience in IT Infrastructure or IT Operations roles. * Relevant certifications such as: * CompTIA Network * Microsoft Certified: Azure Administrator * Strong knowledge of server and network administration. * Experience with cloud platforms (e.g., Azure, AWS, Google Cloud). * Proficiency with virtualisation technologies (VMware, Hyper-V). * Understanding of ITIL processes and best practices