What you’ll be doing
as a Charges Coordinator
1. Reviewing and investigating charges received from Highway Authorities under the New Roads and Street Works Act and the Traffic Management Act.
2. Validating charges using Thames Water systems to ensure they are accurate and compliant before payment.
3. Identifying invalid or avoidable charges and raising disputes where appropriate to reduce unnecessary costs.
4. Liaising with internal teams, contractors and Highway Authorities to resolve queries and clarify charge details.
5. Monitoring trends or recurring issues and highlighting areas where improvements could reduce future charges.
6. Maintaining accurate records and ensuring all charges are processed in a timely and compliant manner.
Base location: Reading, Clearwater Court
Working hours: 36 hours per week, Monday to Friday, 9 am to 5 pm or 8 am to 4 pm, with a hybrid working pattern
What you should bring to the role
7. Strong attention to detail and the ability to work accurately across multiple systems and data sources.
8. Experience working in a customer service, administrative or coordination role where queries or requests needed investigation.
9. Good IT skills and confidence learning new systems quickly.
10. Strong written and verbal communication skills with the ability to work with both internal and external stakeholders.
11. Good organisational skills with the ability to prioritise work and manage a high volume of tasks in a busy environment.
12. Experience working with systems such as SAP, Insight, JMS or Vistec would be advantageous.
What’s in it for you?
If you enjoy problem-solving, working with data and collaborating with different teams to reach the right outcome, this role offers a great opportunity to develop your skills while supporting an important operational function within Thames Water.
13. This role will be paid from £26,700 up to £33,380 per annum, depending on skills and experience.
14. 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
15. Performance-related pay plan directly linked to company performance measures and targets.
16. Generous Pension Scheme through AON.
17. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.