A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Hermès GB is part of the Hermès International group, headquartered in Paris. Based in London, the subsidiary operates stores in the UK and Ireland, with a presence in key cities including London, Dublin, and Manchester. Today, our teams bring together over 450 employees across our London head office and stores.
Client Engagement & Expertise
* Act as the primary in-store GB Subsidiary expert for Fine Jewellery, with deep knowledge of gemstones, craftsmanship and exceptional pieces
* Bring Fine Jewellery to life through refined storytelling, connecting heritage, technique, rarity and client lifestyle
* Guide clients with confidence and discretion, fostering understanding and appreciation without a sales-driven approach
* Support clients in developing a deeper knowledge and emotional connection to gemstones and creations
* Partner with Client Relationship Specialists to support appointments, bespoke moments and long-term relationships
Education & Knowledge Sharing
* Act as a reference point and mentor, elevating Fine Jewellery knowledge across the Maison & GB subsidiary
* Alongside our Training team deliver both formal and informal training, helping colleagues build confidence and fluency in Fine Jewellery
* Translate complex gemmological and technical information into clear, inspiring and accessible narratives
* Introduce novelties and exceptional pieces in a way that feels engaging, memorable and relevant
* Share insights from the wider Fine Jewellery landscape; including collectors, auctions, trends and key industry voices, to continuously enrich team understanding
Industry Insight & Métier Elevation
* Maintain an active connection to the Fine Jewellery ecosystem, including collectors, auction houses, industry experts and communities
* Stay informed on emerging trends, market movements and influential players, ensuring knowledge remains current and relevant
* Integrate this external perspective into storytelling and team development, enhancing the quality of client conversations
* Contribute to the growth and positioning of Fine Jewellery within the Maison, bringing ideas to elevate visibility, desirability and expertise
Collaboration, Business & Technical Support
* Providing feedback to Retail Merchandising and leadership teams on client interests, product performance and buying opportunities.
* Supporting in-store activations for Fine Jewellery Métier, ensuring elevated and informed client experiences.
* Work collaboratively across métiers, encouraging cross-category discovery and enriching the overall client journey
* Acting as the go-to reference for detailed specifications and product expertise, objections handling, and any technical queries or client-specific requests
* Assisting Sales and Service Support teams in assessing client needs, sourcing alternatives and navigating technical solutions.
* Structuring training plans aligned with buying strategy, visual priorities and current assortment.
* Communicating updates on tools and resources to the wider team, ensuring proper understanding and adoption.
Required Experience & Expertise
* Proven experience as a Fine Jewellery specialist within a luxury environment
* Strong gemmological expertise with deep understanding of gemstones, sourcing, quality and craftsmanship
* GIA certification (or equivalent) strongly preferred
* Well-connected and knowledgeable within the Fine Jewellery world, including collectors, auctions, trends and key industry voices
* Ability to translate complex technical knowledge into clear, engaging and emotionally resonant storytelling
* Experience supporting and developing team knowledge through training or mentoring
Who you are
* Deeply passionate about gemstones, Fine Jewellery and sharing your expertise
* Naturally curious and connected, with a continuous desire to stay informed and ahead of the market
* Warm, refined and truly client focused, with a gift for building meaningful human connections
* Discreet and trustworthy, demonstrating absolute integrity and respect for confidentiality
* A natural educator who enjoys elevating others and sharing knowledge generously
* Articulate and cultured, able to bring pieces to life through story, craft and emotion
* Calm and assured, able to guide clients through significant and considered purchases
* Collaborative and team spirited, contributing to a collective culture of excellence
Nice to have
* Active involvement in Fine Jewellery collector communities or industry networks
* Familiarity with Hermès Fine Jewellery universe and creative direction
J-18808-Ljbffr