Job Title: Resident Liaison Officer Location: HM Naval Base, Portsmouth (HMNBP) Service Area: Service Delivery Hours of Work: 37 Per week What You’ll be doing: The Resident Liaison Officer (RLO) serves as the primary point of contact for residents and key stakeholders across the personnel accommodation estate, ensuring a high standard of customer service, proactive defect resolution, and strategic engagement. This role is central to supporting KBS Maritime’s delivery of the FMSP contract, aligning with both defence and industry standards to drive continuous improvement and long-term contract success. By building trusted relationships—particularly at high-profile sites like HMS Nelson—the RLO acts as the voice of the customer, addressing concerns with empathy and managing expectations effectively. Key responsibilities include conducting regular inspections of accommodation and communal areas, identifying and reporting defects, and coordinating with maintenance teams to ensure timely resolution. The RLO also plays a strategic role by liaising with internal departments such as MoD INFRA, Security, Projects, and Commercial teams to align service delivery with customer priorities and mitigate reputational risks. Through clear communication, use of the KBS CAFM system, and a commitment to innovation, the RLO captures feedback, drives operational improvements, and contributes to the development of future enhancemen...