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ROLE:Order Processor / Administrator
HOURS: 40 Hours Per Week; Monday - Friday, 08:30- 17:00
CONTRACT:Permanent, Full time Contract
SALARY:£25, - £30, dependent uponexperience, plus excellentbenefits
BASE:Office Based, Sutton-in-Ashfield
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious, and looking for great team players to grow with us.
We have a fantastic opportunity fora WindowsOrder Processor / Administrator to join one of ournew project teams. The role involvesthe processingand estimating of orders, and providing high quality Customer Service and Support to our customers. The position will be based from our Penny Emma Way site, in Sutton in Ashfield, just off the A38, within easy reach of Sutton in Ashfield, Kirkby in Ashfield, Mansfield, Alfreton, and the wider area via the M1 or A38.
WHAT OUR ORDER PROCESSORS/ADMINISTRATORS DO:
* Process orders
* Providing high quality customer service
* Preparing quotes and processing orders
* Accurately interpreting customerrequests
* Communicate with customers via telephone and email
* Effectively and accurately record data, feedback, and customer needs
* Resolve customer issues and complaints
WHAT WE NEED FROM OUR ORDER PROCESSORS/ADMINISTRATORS:
* Previous experience in an estimating / processing role could be an advantage
* Previous experience of working in a Customer Service role in a fast-paced environment
* Ability to problem solve technical issues
* IT literate
* Experience of SAP, First Degree and BM touch experience could be an advantage, but not essential as training will be given
* Strong communication skills both verbally and written
* High degreeof attention to detail and accuracy
* Flexible approach
* Strong organisational skills
* Ability to multi-task and plan
WHAT WE OFFER:
* You will be rewarded with a very competitive basic salary of £25,-£30, dependent on experience
* Minimum 25 days paid leave each year, plus statutory holidays
* Free Healthcare plan for all employees
* Enhanced Maternity and Paternity benefit
* Free Life Assurance Plan of 3x your Annual Salary
* Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
* Company Pension Plan
* Employee discount on Eurocell products
* Discounts across many well-known online and high street retailers
* A blend of training, including e-learning and on the job training to help your career development
* Care First Employee Assistance Programme, available 24 hours a day, days a year for confidential support and advice,if and when you need it
* Colleague Referral Programme; we pay you for successfully referring people to join our team
* Excellent opportunities to grow with us, and progress your career
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.
Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.
Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page.
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