About The Team
Property Services department plays a vital role in the smooth running of Squared by currently looking after 800 plus Squared properties. This includes homes, hostels (both internal and external), and office premises. The department has a small in-house team and works closely with approved local contractors.
The service is uniquely placed and involves working across departments and functions on a wide variety of diverse activities and initiatives.
About The Job
You’ll play a key role in supporting the team to deliver planned works and reports of damp, condensation, and mould. You will also deal with routine repair/void requests from customers and colleagues, schedule appointments for them based on agreed timescales and priorities – aiming for the appointment to be kept and 95% of them to be completed at first visit. You will also allocate resources for voids, manage the process, and update daily.
These are some of the responsibilities in your role:
* Be the point of contact for planned works, repairs, voids, and damp and mould.
* Ensure all requested works are completed within agreed time schedules and processes.
* Work with internal and external agencies to ensure all works are completed on time and within budget.
* Ensure all works are documented in Square’s IT system and evidenced by photographs.
* Work closely with the Property Services Manager and Property Inspector to ensure quality of work, value for money, and timely completion.
* Allocate appropriate works to sub-contractors in line with Squared’s financial regulations.
* Request quotations for major external works when required.
* Provide guidance and advice to DLO on customer responsibilities, OT intervention, and void works.
* Liaise with relevant departments to provide regular updates on required and void works.
* Monitor and guide the timelines for completion of all works.
* Ensure all work complies with Health and Safety legislation.
* Coordinate diaries of the internal maintenance team, ensuring clarity of information.
* Update the maintenance dashboard by completing and approving invoices and work orders promptly.
* Assist in setting departmental targets and drive achievement of maintenance and repair KPIs.
* Participate in training opportunities to update knowledge as required.
* Follow Squared’s policies and procedures at all times, including Health and Safety, Fairness, and Lone Working.
You may be asked to undertake additional objectives and tasks to respond to the evolving needs of the service, your personal development, or role evolution.
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