Purpose:
Provide full support to the Team Lead/Head of Operations and help to ensure the smooth running of all the operations team. Manage a series of localisation projects cost–effectively, efficiently and to the highest quality standards in our industry. This will involve the effective coordination of in-house and external suppliers as well as technological resources. Provide coaching and development for new starters and to other team members as well as refining and developing internal processes.
Scope
Project Management and administration including:
1. Preparing and approving quotes and timelines based on client requirements.
2. Selecting appropriate resources from a database of translation professionals, and advising junior team members of appropriate resources, ensuring that we can supply when required the correct breadth of languages, experience, cost and expertise.
3. Coordination of human and technical resources to achieve the successful completion of projects and jobs.
4. Liaising with customers.
5. Monitoring deadlines and budgets.
6. Achieving agreed deadlines.
7. Effective use of Localisation tools, CMS and DTP packages.
8. Providing excellent customer service.
9. Participating actively in client calls and meetings, leading the discussions where appropriate.
10. Working with Team Lead/Head of Operations to assist with training, including development of training materials, when required.
11. Assist with CAPA (Corrective and Preventative Actions) investigations.
Accountabilities and Responsibilities
12. Quality of Output.
13. Adherence to agreed work practices.
14. Supplier selection and control.
15. Operating within project budgets, monitoring profitability.
16. Project completion.
17. Accountability for own workload prioritisation and assisting junior team members with their workload prioritisation.
18. Maintaining a clear and well organised structure for all types of projects
19. Delegating tasks and allocating work to team members as appropriate.
20. Providing training/mentoring for new starters and support for junior colleagues.
21. Building and maintaining client relationships.
22. Taking primary responsibility within the team for accurately planning all necessary stages of a project lifecycle.
23. Providing feedback and presenting training needs to Team Lead/Head of Operations for junior colleagues and new starters.
24. Having a strong sense of awareness of the current situation of clients and communicating all feedback to Team Lead/Head of Operations.
25. Taking responsibility for seeking support as and when required and ensuring daily and weekly planner is up-to-date.
Experience and Skills
26. Excellent communication skills - both written and verbal, with strong numeric and analytical skills.
27. Highly motivated, with demonstrated problem solving and organisational skills.
28. Candidates must be flexible and adaptable enough to be able to work in a variety of roles in a rapidly changing environment.
29. Ability to work calmly and effectively under pressure in order to prioritise workload and meet client deadlines.
30. Knowledge of a foreign language an advantage.
31. Ability to take responsibility and ownership and use initiative.
32. Excellent attention to detail.
33. Enthusiasm and inclination to learn and develop professionally.
34. Willingness to share expertise.
35. Several years’ Project Management experience.
36. Significant previous experience in a client-facing Project Management role.
37. Proven ability to motivate colleagues and promote positivity within the team.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.