1st Line IT Support Analyst - Fixed-Term Contract
Location: Bardon Hill, Coalville, Leicestershire (Onsite)
Contract: Type: 9-Month FTC
Salary: £30,000
Working Hours: Monday-Friday, 9am-5pm
Are you a confident, customer-focused IT support professional based in or around Coalville? We're working with a leading organisation to find a proactive 1st Line Support Analyst to join their team on a 9-month fixed-term contract.
This is an onsite role supporting internal users across the business, with a focus on phone-based troubleshooting and excellent service delivery. You'll be the first point of contact for IT issues, logging and resolving incidents, and escalating where necessary.
What You'll Be Doing:
* Acting as the first line of support for internal users, primarily via inbound calls.
* Logging and managing incidents and service requests using ServiceNow.
* Troubleshooting desktop issues (Windows 10 and onwards), software installations, and network printers.
* Supporting mobile devices (iOS/Android) and understanding basic network/WAN/LAN technologies.
* Provisioning user accounts in Active Directory, email systems, and other internal platforms.
* Escalating tickets where required and monitoring third-party responses.
What We're Looking For:
* Recent experience in a service desk or IT support role (phone-based support essential).
* Strong communication skills and confidence dealing with users of all technical levels.
* A proactive, professional attitude with the ability to manage and prioritise multiple incidents.
* Technical understanding of PC hardware, software installations, and mobile device support.
* Familiarity with tools like ServiceNow, Active Directory, and ghost imaging (preferred).
* Excellent customer service mindset and team-player mentality.
Additional Info:
* You must be based locally in or around Coalville, as this is a fully onsite role.
* Must have the right to work in the UK and be able to pass BPSS vetting checks.
* The position is ideal for someone who thrives in a fast-paced service desk environment and is looking to build on their experience with a reputable organisation.
If this sounds like a good fit, we'd love to hear from you. Apply now and one of our team will be in touch with you to discuss the role in more detail.
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