Airport Engineer
Location: London Heathrow Airport
Shift Pattern
* Monday to Sunday, 4 on 4 off from 4am–4pm / 10am–10pm
Role Overview
ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at London Heathrow Airport. This role is critical in providing on-site support for the airport's passenger processing systems. You will ensure the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities
* Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
* Conduct floor‑walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
* Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
* Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
* Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
* Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Skills and Qualifications
* Proven hands‑on experience in IT support, with strong technical knowledge in both hardware and software.
* Effective communication skills, with the ability to liaise confidently with both technical and non‑technical teams.
* Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
* Strong customer service orientation, ensuring all interactions are professional, courteous, and solution‑focused.
* Good working knowledge of Microsoft Desktop Software and related tools.
* Understanding of network protocols, server hardware, and IT configurations. Relevant qualifications or certifications are desirable.
* A Full UK Driving License is required for travel between sites.
* A clear and accountable 5‑year employment history is necessary for security clearance.
About ESP Global Services
ESP Global Services is a leader in providing customised, 24/7 IT support solutions to the aviation industry. Our dedicated service delivery team provides seamless day‑to‑day support via on‑site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
* Work in a critical and fast‑paced environment with opportunities to make an immediate impact on the operations of a major international airport.
* Be part of a supportive and collaborative team, committed to professional development and innovation.
* Receive competitive compensation, including shift allowances and a comprehensive benefits package.
* Career growth opportunities within a leading IT support provider in the aviation sector.
Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Information Technology
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