Halliwell Jones Wilmslow is looking for aBMW Used Car Retail Sales Manager
Your role
If you are motivated by achieving targets and take pride in leading a team to deliver exceptional customer experiences, this role is for you. We are looking for forward thinking individuals who thrive on building strong relationships and providing a premium personalised approach.
As a BMW Used Car Retail Sales Manager, you will support the used car sales team to hit targets, delight customers, drive retention, and stay fully compliant.
Your Responsibilities:
* Lead and support Sales Executives to achieve agreed activity, profit, and customer satisfaction targets in line with budget, BMW UK performance goals, and company standards.
* Capture and record all prospect details in the CRM/Drive system, ensuring follow‑up within 24 hours to maximise sales opportunities.
* Deliver engaging sales presentations, from greeting to closing, and maintain expert knowledge of BMW Financial Services and insurance products.
* Provide excellent customer service by resolving queries and complaints promptly and professionally.
* Produce accurate sales reports, forecasts, and financial documentation, ensuring all vehicle funds are cleared prior to handover.
* Manage test‑drive and key‑security procedures, keeping demonstrator vehicles clean, secure, and ready for use.
* Process financial settlements and documentation in line with compliance standards, offering professional advice on finance packages.
5 day a week working pattern (over a 2 week period).
Your profile
* Knowledge of financial packages, accessories and insurance products.
* Excellent customer service and organisation skills.
* Excellent communication and administrative skills.
* Reliable and focussed.
* Excellent attention to detail.
* Ability to work well under pressure and to tight deadlines.
* Ability to work within a team environment.
* Ability to use own initiative.
* Experience communicating with Senior Management.
* Ability to work weekends and bank holidays.
* Knowledge of Drive and Microsoft Office applications.
Rewards
* Time to Unwind – 22 days holiday plus bank holidays, and your birthday off to celebrate! Increases to 25 days with length of service.
* Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (subject to production and availability of cars).
* Work where people matter – A friendly, family-run business with a supportive team culture.
* Expert training – Specialist development with BMW UK to keep your skills sharp.
* Gain accreditation – Boost your career with official BMW certification.
* Grow with us – Ongoing learning and a clear path to progression.
* Enjoy your environment – Work in a modern, high-spec facility designed for excellence.
* Security and peace of mind – Benefit from our Life Assurance Scheme.
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