Better places, thriving communities.
Office Location
Gunwharf Quays Marina
Reports to
Marina Supervisor
Working Hours
Minimum 20 Hours ( to include some weekend working & vacation cover) and flexible to meet needs of business
Job description
Role and responsibilities
To assist the small Marina team in ensuring the safe and efficient operation of the marina whilst positively contributing to the Guest experience, whilst maximising revenue opportunities.
Responsibilities
· Assist with berthing of visiting boats to ensure efficient berth utilisation to maximise revenue and Guest experience
· Making marina bookings via the various booking channels i.e. phone, email and social media
· Ensure payments are taken and captured within the Marina systems.
· Maintain the required operational standards in line with the Company policies and guidelines.
· Positive interaction with Guests through various channels – VHF radio, face to face, telephone, email and social media.
· To undertake all other reasonable request from Management as required.
Qualifications and education requirements
· Educated to GCE level or equivalent
· Able to Swim
· Ideally VHF Radio SRC certified, but not essential as training will be provided
Preferred skills
· Confident communicator, with excellent telephone manner and good written English
· Proficient in MS Office
· Good problem-solving skills
· Flexible and willing to adjust to needs of the business
· An interest in boats with line handling skills
· Able to work solo
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .